Returns, refunds and Delivery Policy

Last updated: JULY 06, 2020

ONLINE RETURNS & EXCHANGES

Full refund less freight charges for all full priced items.
No returns on Sale Items.

RETURNS PROCESS

Should you wish to return your garment, you must contact us via email within 24 hours of receiving it to notify us of your intention to “return”.

​The garment must then be posted back to us within 5 working days, at your own expense.
​The item must be returned in the same immaculate, unused and unworn condition it was posted out to you in.
​Any garments showing signs of wear will not be accepted (and returned back at your own cost).
​Items must have all tags and packaging attached.

Shipping and handling charges are not refundable.

​Modes reserves the right to not accept your item if there is an issu
e.

EXCHANGES

Should you wish to exchange your garment, you must contact us via email within 24 hours of receiving it to notify us of your intention to exchange.

​• The garment must then be posted back to us within 5 working days, at your own expense.
​• The item must be returned in the same immaculate, unused and unworn condition it was posted out to you in.
​• Any garments showing signs of wear will not be accepted (and returned back at your own cost).
​• Modes reserves the right to not to exchange your item if there is an issue.
​• Only one exchange per garment is allowed.

All items will be dispatched with insurance via New Zealand courier.
Any damage incurred in transit will be the responsibility of the courier firm.​​​

IN STORE PURCHASE POLICY

Please choose goods carefully as we are not obliged to give a refund if you change your mind. 

Any exchanges are at our discretion.
Items must be in their original packaging, condition, and unused/unwashed with original tags. Accessories cannot be exchanged due to health regulations.

All sale items are final, there are no refunds, exchanges or credits.

Please note our garments are delicate in nature and we are not responsible for any damages after the purchase has been made. For care and instructions please refer to garment composition tag. Beaded items usually have extra beads supplied with the swing tag, please keep these somewhere you can locate them.

DELIVERY DETAILS

The prices specified on all our garments exclude the cost of delivery.​ 

  • Auckland | $7.00
  • Upper North Island | $10.00
  • Lower North Island | $21.00
  • South Island | $35.00
  • Australia | $30.00 

    International Shipping | $50.00

Please Note Rural Delivery would be an extra $5

​Garments will be dispatched once payment has been received and cleared.
You should expect to receive your purchase within 5-7 working days.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By email: modesbroadway@gmail.com
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